The Agency Profit Podcast

Improving Client Retention, With Shaun Clark

Episode Summary

This week, we’re delighted to have CEO of HighLevel – Shaun Clark – on hand to help us learn about a very important and often overlooked metric in retention, especially if you have recurring services. Points of Interest… Client Retention and the Metric of ‘Churn’ 1:17 The Two Types of Churn 3:43 Agency Benchmark for Churn in Terms of Client Retention 5:30 Retention & Churn as a Project-Based Shop 7:26 Communication of Value & Price Point 9:14 Closing the Gap Between Control & Visibility 11:49 Pricing & Client Retention 16:56

Episode Notes

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Guest Links:

• https://www.gohighlevel.com/ 
• https://gohighlevel.com/podcast 
• https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
  
  About Shaun:
  Shaun Clark is a serial entrepreneur, multi-millionaire, and a co-founder and the CEO of HighLevel – the #1 white-label marketing platform for agencies. Serving more than 20,000 agency owners, HighLevel is the all-in-one sales and marketing platform that agencies and consultants can white-label and resell to customers.